With our Private-labeled Service Desk options, you can expert, friendly 24x7 support without investing in costly infrastructure and training from a call received to dispatching our field engineer to your end user site.
A Service Desk is best employed when multiple resources, systems or departments are required to resolve an issue. For single call issues it is best to employ a Help Desk. Click here to see our Help Desk options.
Our helpful and professional Service Desk agents will not only identify themselves as part of your organization, they will impart a positive and lasting impression that will echo your company's branding and messaging in service delivery and customer care.
How we help? Find Our video!
What is your problem?
i. Budget is cutting down but dealing with more IT needs?
ii. So tired to deal with different parties for my office setup?
iii. Have to handle the turn over for my IT position?
v. How to stay in one place to manager each locations?
vi. What is the fastest support to resolve IT problem?
TOP 3 OUTAGES/DATA LOSS CAUSES
SOFTWARE + NETWORK FAILURE
Source: Disaster Recovery Preparedness Benchmark Survey - 2014 Annual Report
Exactly we can help
We maintain a number of specialist talent pools of professionals who can be deployed on secondment basis, offering you optimum flexibility. They can be deployed for longer or shorter contract period. On secondment, their job duties are totally assigned by customers. Such flexible arrangement empowers you to cope with increasing demand for internal IT administration and support overhead. i. Enhance Cost Control and reduce expense in IT staff ii. Reduce your company's cost and save your time as we do all resume screening, handle interviews, checking reference and skill testing. You may simply make your decision amongst the best qualified candidates who have been pre-screened already iii. Alleviate pressure on company downsizing, restructuring, and layoff...etc. iv. Ease of sudden/ short-term excess workload due to emerging needs/ opportunities/ ad hoc projects v. Enjoy IT professional advice and consultancy on updated market trends/ strategies
More than body shop
EGC is also a full-service Communication Infrastructure Provider with the resources to design, implement and maintain structured cabling systems and equipment from facilities analysis and engineering to installation and maintenance. However you want setup or move to your new office, all the physical infrastructure we can supply. Our experts offer a full range of needs and risk assessment services that will improve your communications and keep you on top of the latest developments in industry advancements. vi. Network Cabling: Cat 5e, 6, 6a, 10gig vii. Fiber Optic Cabling viii. Outside Plant ix. Voice Cabling x. Paging Systems xi. Data Centers xii. Call Centers xiii. Coax xiv. Closed Circuit Television (CCTV) xv. Wireless/In-Building Wireless (DAS) xvi. Basket Tray / Ladder Rack Plus, our moving team also at your service. All IT equipment is labelled before being unplugged and packed in to anti-static bubble wrap and placed in to dedicated computer crates. Each crate contains one complete system and this too is labelled for easy identification. Once loaded, the equipment will be transported to the new location, unloaded and placed next to the new desk and unpacked. The PC's will be recommissioned, with power leads plugged in, together with network and phone leads. The equipment will be powered up, and if requested, connectivity to the network tested. You can benefit from our: Downtime service level agreements - our commitment to you that equipment will arrive fully functional, cabled up and tested to an agreed time schedule. Comprehensive planning and risk assessment - providing a safe, reliable and dependable service for all of your IT relocation needs. Asset management - keeping track of every asset during the relocation. Specialist IT removal equipment - ensuring a safe and professional transition of delicate equipment including server lifters, robot lifters, stair walkers, server crates and anti-static packaging. Specialist team - qualified project managers and IT/data center engineers with manufacturer certifications spanning all levels from MCSE to Cisco CCIE. Fully insured and indemnified - complete risk mitigation and management. Comprehensive guidance and communications - guaranteeing that relocations are carried out in accordance with best practices.
Feature helpdesk service
Technical support whenever and wherever you need it! We offer many comprehensive outsourced and private-label help desk options for organizations requiring a full or part-time support desk, an application or customer service desk, or a full-blown technical service resource center. No matter what type of help desk function you need to outsource, we can provide you with a complete and custom turn-key solution. Our help desk is staffed with CN-based IT professionals and our EGC ITSMcloudtm and is available to you 24 x 7 x 365! Built and ready EGC provides far more than just remote support staff; we actually deploy an entire help desk support infrastructure which includes: - Knowledgeable, certified, CN-based in-house staff and EGC ITSMCloud? - 24x7 coverage capability - Online live support featuring desktop streaming technology - Online live support chat capabilities - Team leader and project manager provided - Multi-technology support - Complete trouble ticket tracking and reporting solution - Web-based incident reporting and status tools for end users - Tiered service levels and custom response requirements available - Optional shared operational control with your in-house help desk team - L3+ escalation support available - Automatic email updates to your staff with embedded satisfaction surveys Custom Solutions Support customized for your exact needs! Our support teams are highly trained and tested on core technologies but, will also be trained and tested on your unique environment, user base, and procedures. We strive to fit seamlessly into your organization and reflect your unique perspective and culture. Our training staff will work with your internal contacts to develop a training strategy and program to ensure our teams meet your every need and expectation! SLA & KPI Call our Help Desk now and be speaking to a live technical consultant within 60 seconds. Guaranteed. We strive to earn your business everyday and so we hold ourselves to very high standards! Our Service Level Agreement standards (SLA) are the highest in the industry and updated regularly. We continually monitor a host of Key Performance Indicators (KPI) to ensure our team members are always providing The Ultimate Level of Support!
Who we are partner with
EGC has established strong links and business partnerships with many international leaders in IT technologies and solutions and offer a comprehensive one-stop shopping service to our valuable customers
ARE YOU READY TO START?
Joining EGC Solution translates into continual opportunities to expand on what you can do. Our employees come together with a wide variety of skills and backgrounds to create talented teams of IT Professionals.EGC Solution offers you a range of opportunities to build a satisfying career and to grow with the company. Talents we are looking for... If you are an enterprising individual looking for a career with a dynamic IT company, contact our HR department today.Please write in with a detailed resume indicating current and expected salary, notice period, and the position that you are applying for to HR@egcsolution.com / Kris.email@example.com
Senior / Account Manager
Category: Sales & Products Responsibilities: Reporting to the Sales Manager and be responsible for prospecting, identifying and establishing new clients in China. Develop a sales pipeline to support future sales and business planning. Plan and execute sales strategies to achieve the business objective which include sales plan to meet current clients' profile and needs, as well as actively involved in preparation of tenders, proposals and quotations for clients. Work with cross-functional teams involving Product Managers, Marketing and Consultants in the development of an ideal IT integrated solutions for both existing and new clients. Requirements: Considerable experience selling Enterprise Solutions and Professional Services with a well-established sales network and a consultative selling approach. Proven track record of selling IT solutions and Professional services at a senior and executive level. A team player with the determination and drive to excel. Excellent interpersonal and communication skills, high adaptability and positive attitude are expected. A team player with determination to drive to excel. Excellent customer service skills Self-motivated with a strong drive to succeed.
Category: Technical & Engineering Responsibilities: Perform SCCM infrastructure setup, configuration, support and maintenance for the global and regional team; Plan and manage the upgrade of SCCM servers and SCCM clients; Monitor SCCM services and client healthiness; Support other departments to perform deployment of software, security patches, reporting and new build delivery via SCCM; Perform 24 x 7 on-call support on SCCM infrastructure and service. Requirements: Bachelor's degree in computer science or a related study, or equivalent experience; Excellent knowledge in SCCM 2007, SCCM 2012 and Windows Server Update Services; Experience of troubleshooting on SCCM server and client issue; Experience of Windows Desktop or Server Operating systems support; Knowledge of scripting - VB script, PowerShell preferable; Knowledge of 3rd party tools such as Nomad, Adaptiva is preferable; Good understanding of service management techniques, including change management, and incident management; Good communication skills in English; Proven ability to prioritize competing demands; Able to work under pressure; Shift duty is required.
Desktop / Helpdesk Engineer
Category: Technical & Engineering Responsibilities: 1st and 2nd level onsite support and resolution to technical issues involving network connectivity, network resource access, desktop clients, standard and client's applications, and hardware issues Managed/configured desktops, deployed applications/softwares and applied updates/patches to desktops, laptops Perform service and maintenance of desktop/laptop Perform general administrative tasks such as installing software and hardware; set up new user accounts and computers Email messaging support configurations, troubleshooting (Outlook, Lotus Notes) Any ad-hoc assigned as instructed by supervisor Requirements: Diploma in IT/Computing or related certification At least 1 years onsite desktop support experience Basic knowledge of System Server Administration (Backup, Account Management) Strong knowledge of PC, Laptops, Printers troubleshooting Strong knowledge of Windows XP, Windows Vista, Windows 7, Microsoft Office 2003 and 2007 Strong Understanding of LAN/WAN technologies such as TCP/IP networking Candidates who have worked in SOE environment are welcome to apply for the role
Category: Sales & Products Responsibilities: You will be responsible for developing sales leads, identifying customer requirements, achieving sales targets, cultivating customer relationships and promoting a wide range of IT products & solutions to potential customers of Health Products/ Hospital sectors. Requirements: At least 5 years of sales experience; Solid knowledge in computer products a definite asset; Sales experience in solution selling is preferable; Excellent communication and presentation skills; Aggressive and independent.
ASSISTANT SALES MANAGER
Category: Sales & Products Responsibilities: Relationship building with major customers to provide escalations. Recruitments and development of Account Managers, provide guidance in account strategy, account plan, and execution of the plans to meet team objectives. Weekly Tracking of Team performance to ensure committed sales are achieved. Working with Marketing to roll out programs targeted at both existing and new customers. Working closely with various functions (logistics, finance, consultants, services deliveries) to ensure operation efficiency and achieve maximum customer satisfactions. Working with Business Units Heads (PMG, SPM) in developing directions and go-to-market plans for the organizations. Building and maintaining healthy Sales Pipelines at all times Requirements: Candidate must possess at least a Diploma/ Bachelor's Degree/ Professional Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies or equivalent. At least 3 year(s) of working experience in leading a group of sales staff, with a focus in IT infrastructure, system integration or services sales. Preferably Managers specializing in Sales - Engineering/Technical/IT or equivalent. Self-motivated with a strong drive to succeed Excellent communication, interpersonal and presentation skills, supported by a strong command of the English language Candidates with experience in the Enterprise Infrastructure Solution Sales is preferred Candidates experienced in developing a broad base Commercial/Mid-market business will be an added advantage.
SENIOR CONSULTANT (ENTERPRISE APPLICATIONS)
SALES & MARKETING TRAINEE
Category: Marketing Responsibilities: How do you apply textbook theory in the real world? Are you a "Creative" Individual who can think outside the box? Do you use Technology & Gadgets to go online everyday? Our unique programme has been developed to offer you exposure in a corporate environment across Sales & Marketing field. This opportunity will provide you with entry to brighten and broaden your career path within Sales & Marketing. WHAT TO EXPECT: Hands-on exposure to develop elite business commercial acumen in becoming a professional in your chosen field. Well structured 2 years rotational across Sales & Marketing departments to learn every aspect of Sales & Marketing to find YOUR niche! A harmonious, encouraging and exciting working environment to encourage maximizing your full potential in the Sales & Marketing arena. Stand out from the crowd and Fast Pace your career! Requirements: Positive attitude Passion for Sales & Marketing (essential) Ability to handle pressure and multi task Determination, persistence, drive and ambition Ethical, a quick learner, motivated and competitive Solid PC skills in Microsoft Word, Excel and PowerPoint Good command of written and spoken English & Chinese is preferred
Category: Sales & Products Responsibilities: To manage P&L of assigned product categories to achieve company target To liaise and negotiate with vendors on all product-related issues To facilitate product and pricing strategy with vendors to enhance product competitiveness Responsible for new channel development and engagement with retails Requirements: Degree Holder in Business Administration, Marketing or related discipline 3-4 years working experience in IT industry With product management and channel sales experience Show initiative with good communication and problem solving skill With analytical mind and good presentation skill High command of both written and spoken English/Chinese. Mandarin an advantage
IT HELPDESK ENGINEER (CALL CENTRE)
Category: Technical & Engineering Responsibilities: 1st and 2nd level call/email support and resolution to technical issues involving network connectivity, network resource access, desktop clients, standard and client's applications, and hardware issues Managed/configured desktops, deployed applications/softwares and applied updates/patches using remote access Ensure customer satisfaction Requirements: Preferably with at least 1 year of relevant IT support experience Strong knowledge of PC, Laptops, Printers troubleshooting Strong knowledge of Windows XP, Windows Vista, Windows 7, Microsoft Office 2003 and 2007 Strong knowledge of other application such us Remote Access Tools, Service Desk ticketing system (Remedy, HP Openview and others)
What Our clients say
Steve was absolutely outstanding. His work is super professional, quick and I'm really impressed with the service delivered. I will 100% be using his services again. Top stuff!! Thanks Steve!
Outstanding job! Steve is awesome...a true pro who deliver top quality work on time and at a great price. Definitely gets my highest recommendation.
I wish I could give u a bazillion stars Jay! You are amazing, I cant say enough great things about your work, the quality, finesse! I am IN LOVE, excited and overjoyed! THANK YOU from the bottom of my heart, you rock!
Its very hard to find project manager out there who truly understand & are passionate about getting your words to flow & make that cabling job completed. From the excellent work I received from Samson I can truly say HE GET'S IT. It was a pleasure working with him & will definitely be back for more.
One of the best supporter Nicholas. Thank you so much for not only completing the task to full satisfaction, but you went that extra mile. I will definitely be recommending and using your services time after time.
Nicholas has been communicative and understandable to situations and circumstances to meet both our goals. I do highly recommend Nicholas as your support agent. He is dedicated at what he loves to do, and that is deliver what the service you need! Thanks Nicholas!!
I was very pleased with Kan's work. He captured the spirit of what I wanted to communicate and I look forward to working with him again in the future. Also, he was very responsive to make my suggested revisions in a timely manner. It is the professional job done and what is why I use EGC for couple of years.